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Return & Refund Policy

RETURN POLICY

Itools.pk provides you with the safe shopping experience and is determined to provide you the best and authentic products. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window.  Following is our product return policy.

*Please note that some products are not eligible

Conditions for Returns

  • The product must be unused, undamaged and without any flaws. Accessories can be tried on to see if they fit and will still be considered unused. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Itools.pk packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
  • To complete your return, we require a receipt or proof of purchase.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Applicable Returns Reasons

  1. Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
  2. Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)

 


REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. A cash refund is not guaranteed, Itools.pk reserves the right to refund you in the form of store credit wherever it deems it appropriate which you can use for buying other items from the site.

Applicable Refund Conditions

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Shipping costs are non-refundable
  • If you receive a refund, the cost of return shipping will be deducted from your refund.